Privacy Policy
Privacy Policy
Last Updated: 09/19/25
At Apostille Route, I respect your privacy and am committed to protecting your personal information and documents. This Privacy Policy explains how I collect, use, and safeguard your data when you use my courier services.
1. Information I Collect
To provide my services, I collect the following information:
Contact Details: Your name, email address, phone number, and physical address.
Order Details: Information about your request, including the number and type of documents, and your preferred service method (e.g., mail-in, local pickup).
Documents: The original documents you provide for submission to the California Secretary of State.
Payment Information: Data necessary to process your payment (e.g., invoicing details). Please note: I use third-party processors like PayPal and Venmo. I do not store or handle your sensitive credit card information on my site.
2. How I Use Your Information
Your information is used strictly for the following purposes:
To process, confirm, and manage your courier order.
To provide you with status updates via email, text, or phone.
To arrange for the delivery, pickup, or return of your documents.
To comply with any applicable legal or regulatory requirements.
3. Document Confidentiality & Security
The security of your documents is my highest priority.
All documents are treated as strictly confidential and are used solely for the purpose of obtaining an apostille or authentication.
I do not copy, store digitally, or distribute the contents of your documents.
Physical documents are kept secure in a locked bag during transport and in a locked cabinet when in my possession. They are never left unattended.
4. Sharing of Information
I do not sell, trade, or rent your personal information to anyone.
Information is shared only with third-party service providers as necessary to complete the services you request (e.g., providing your name and address to a shipping carrier to generate a return label).
5. Data Storage & Retention
Your contact and order information is stored securely in password-protected systems and is used only for service-related communication.
I retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
6. Your Rights
You may request to see the personal information I hold about you.
After services are completed, you may request that your contact information be deleted from my active systems.
7. Limitations of Liability
While I take rigorous steps to protect your data, I cannot be held responsible for data breaches or losses caused by third-party platforms (e.g., email providers, payment processors, shipping carriers) that are outside of my direct control.
8. Changes to This Policy
I may update this Privacy Policy periodically. The most current version will always be posted on this page with the updated effective date.
9. Contact Me
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact me at:
Email: courier@apostilleroute.com
Phone: (626) 514-8101